Understanding the Drivers of Patient the Experience

Stuk, in de Engelse taal geschreven in de Harvard Business Review over wat er moet gebeuren om werkelijk te weten te komen wat patienten willen:(…) A 2012 industry survey asked top hospital leaders (CEOs, COOs, and others) what was necessary to improve the patient experience. The top six recommendations included: new facilities, private rooms, food on demand, bedside-interactive computers, unrestricted visiting hours, and more quiet time so patients could rest. There was one problem with them: They werenotbased on a systematic examination of what most patients really wanted. In other words, hospital executives wanted to focus on what theyfeltwere important drivers of the patient experience but didn´t know for sure.To truly improve the patient experience, it is important to get the patient´s perspective. National trends in data on the U.S. patient experience suggest that some groups of patients regularly score their experiences higher than others. (…) lees meer: zie link

Lees meer…